AI CUSTOMER SERVICE
Sales and support agents trained on your content.
Orb puts an AI chat agent on your website that answers from your own pages, turns visitors into leads and brings your team in whenever a person is needed.
Orb puts an AI chat agent on your website that answers from your own pages, turns visitors into leads and brings your team in whenever a person is needed.
WHY ORB
Questions don’t wait for office hours.
People ask at all hours, and most won’t fill in a form and wait for a reply. If nobody answers, they leave. We get it.
Where good leads slip away
When your team is offline
Most questions arrive in the evening or at the weekend, and nobody is there to reply.
When the same questions pile up
Your team spends hours answering things that are already on your website.
When a form says too little
You get a name and an email, but no idea what the person actually wanted.
Where good leads slip away
When your team is offline
Most questions arrive in the evening or at the weekend, and nobody is there to reply.
When the same questions pile up
Your team spends hours answering things that are already on your website.
When a form says too little
You get a name and an email, but no idea what the person actually wanted.
How it works
Get Orb live in four simple steps
We’ll handle the setup and testing. Your team just shares the content, and Orb gets better every time.
1
Share
Send us your content
Your website, help pages, manuals, brochures and policies. Orb only learns from what you share.
Nothing to install yet
Content for Orb
↑
Website pages
Available
↑
Help pages and manuals
Available
↑
Brochures and policies (PDF)
Available
↑
Price lists and spreadsheets
Coming
Test run
Before launch
What is your return policy?
Answered from policy page
Can you match a competitor price?
Handed to your team
Question not in your content
Ticket opened
2
Test
We test it on real questions
We ask Orb what your customers ask. Each agent gets a score out of 100, and we fill any gaps before launch.
Ready before anything goes live
3
Go live
Add one line of code
Add the chat widget to your website. Put the Sales agent on your public pages and the Support agent wherever your customers need help.
Works on any website builder
<!-- KGT Orb -->
<script src="…/orb.js" data-site="your-site" async></script>
Your colours, logo and chat icon
Coming
Monthly review
Coming
Top questions
Could not answer
Handed to your team
Illustration only. No real figures shown.
4
Improve
See what people asked
Your dashboard shows every chat, every lead and every question Orb found hard, so you know what to add next.
A monthly review with the KGT team
Conversational AI for customer service that only uses what you give it. No one knows your business like you do.
AI customer support
Orb answers from your own content.
Orb checks how sure it is before it replies. If a question is unclear, it asks for more detail, so visitors get the right answer the first time.
Never makes up prices, policies or links.
Customer service automation
Your team steps in at the right moment.
When someone asks for a person, or a question needs your team, Orb opens a ticket with the question and the full chat.
Nobody has to repeat themselves.
Lead handover
What lands in your team’s inbox
When a visitor leaves their email, your team gets an alert with a short summary of the whole chat, so they can reply straight away.
Email alert with an AI chat summary
Available
First reply drafted for your team to edit
Coming
Leads sent to Google Sheets
Coming
AM
New lead from Orb
Website chat · just now
Example
anil@mehraindustries.com
Agent
Sales agent
Email or phone
anil@example.com
Country
India
Asked about
Custom price for 3 locations
Chat summary
Wants Orb on their website for three branches. Asked how long setup takes. Happy to talk this week.
Reply by email
Open in WhatsApp
FAQ
We have the answers
Quick answers to what teams ask us before they start.
General
How it works
Setup & control
Security and privacy
What is Orb?
An AI agent for customer service and sales, trained only on your own content. The Sales agent talks to new visitors, and the Support agent helps your existing customers.
Is Orb just another AI virtual assistant?
It is a chat assistant, but one that answers only from your content, never from the open internet. And it brings in your team when a person is needed.
Do we need both agents?
No. Use one or both. If you use just one, it reads all your content.
Where can the agents go?
The Sales agent usually sits on your public pages. The Support agent goes wherever your customers need help, like your website, app, portal or help centre.
Can visitors chat with an agent from our team?
Yes. When someone asks for a person, Orb hands the chat to your team with the full conversation, so nobody has to repeat themselves.
Let's connect
Didn’t see your question?
Ask us, and we’ll get back to you within one working day.
Ready to take Orb for a spin?
Try Orb yourself, then add it to your own site with one line of code.
How it works
Get Orb live in four simple steps
Get Orb live in four simple steps
We’ll handle the setup and testing. Your team just shares the content, and Orb gets better every time.
We’ll handle the setup and testing. Your team just shares the content, and Orb gets better every time.
1
Share
Send us your content
Your website, help pages, manuals, brochures and policies. Orb only learns from what you share.
Nothing to install yet
Content for Orb
↑
Website pages
Available
↑
Help pages and manuals
Available
↑
Brochures and policies (PDF)
Available
↑
Price lists and spreadsheets
Coming
Test run
Before launch
What is your return policy?
Answered from policy page
Can you match a competitor price?
Handed to your team
Question not in your content
Ticket opened
2
Test
We test it on real questions
We ask Orb what your customers ask. Each agent gets a score out of 100, and we fill any gaps before launch.
Ready before anything goes live
3
Go live
Add one line of code
Add the chat widget to your website. Put the Sales agent on your public pages and the Support agent wherever your customers need help.
Works on any website builder
Your colours, logo and chat icon
Coming
Monthly review
Coming
Top questions
Could not answer
Handed to your team
Illustration only. No real figures shown.
4
Improve
See what people asked
Your dashboard shows every chat, every lead and every question Orb found hard, so you know what to add next.
A monthly review with the KGT team
Conversational AI for customer service that only uses what you give it. No one knows your business like you do.
Conversational AI for customer service that only uses what you give it. No one knows your business like you do.
AI customer support
Orb answers from your own content.
Orb checks how sure it is before it replies. If a question is unclear, it asks for more detail, so visitors get the right answer the first time.
Never makes up prices, policies or links.
AI customer support
Orb answers from your own content.
Orb checks how sure it is before it replies. If a question is unclear, it asks for more detail, so visitors get the right answer the first time.
Never makes up prices, policies or links.
Customer service automation
Your team steps in at the right moment.
When someone asks for a person, or a question needs your team, Orb opens a ticket with the question and the full chat.
Nobody has to repeat themselves.
Customer service automation
Your team steps in at the right moment.
When someone asks for a person, or a question needs your team, Orb opens a ticket with the question and the full chat.
Nobody has to repeat themselves.
Lead handover
What lands in your team’s inbox
When a visitor leaves their email, your team gets an alert with a short summary of the whole chat, so they can reply straight away.
Email alert with an AI chat summary
Available
First reply drafted for your team to edit
Coming
Leads sent to Google Sheets
Coming
AM
New lead from Orb
Website chat · just now
Example
anil@mehraindustries.com
Agent
Sales agent
Email or phone
anil@example.com
Country
India
Asked about
Custom price for 3 locations
Chat summary
Wants Orb on their website for three branches. Asked how long setup takes. Happy to talk this week.
Reply by email
Open in WhatsApp
Pricing
From INR 4,999 a month + 18% GST, plus a one-time setup fee.
Start with a 6-week paid pilot.
Ask for a pilot
FAQ
We have the answers
We have the answers
Quick answers to what teams ask us before they start.
Quick answers to what teams ask us before they start.
What is Orb?
An AI agent for customer service and sales, trained only on your own content. The Sales agent talks to new visitors, and the Support agent helps your existing customers.
Is Orb just another AI virtual assistant?
It is a chat assistant, but one that answers only from your content, never from the open internet. And it brings in your team when a person is needed.
Do we need both agents?
No. Use one or both. If you use just one, it reads all your content.
Where can the agents go?
The Sales agent usually sits on your public pages. The Support agent goes wherever your customers need help, like your website, app, portal or help centre.
Can visitors chat with an agent from our team?
Yes. When someone asks for a person, Orb hands the chat to your team with the full conversation, so nobody has to repeat themselves.
Let's connect
Didn’t see your question?
Ask us, and we’ll get back to you within one working day.
Category
General
How it works
Setup & control
Security and privacy